We would love to hear from you.

Please Contact us at info@toysonus.com

Shipping cost:.

Free shipping whole Website

Shipping destinations:

We ship both locally and worldwide.

We will email you your order tracking number as soon as items in your order ship. We appreciate your patience and apologize for inconvenience.

We have a 15-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@toysonus.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@toysonus.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@toysonus.com.

Payments: 

You can select your preferred payment method at checkout.

Currently, ToysOnUs supports Visa, Visa®, MasterCard®, American Express®, PayPal®, PayPal Express®, Interac Online® and more with additional payment options coming soon. Payment methods vary by destination; you'll see all your options during Checkout.

International Taxes:

All taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are unable to advise what the cost would be. ToysOnUs has no control over the fees imposed and we also cannot reimburse the amount in any capacity.

We will declare the full cost of the item according to the invoice amount.

ToysOnUs will not be liable for packages held or confiscated by customs. Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.